Refund and returns policy

At Ink Jetters, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange, subject to the conditions outlined below. To initiate a return or exchange, contact our Customer Service team at (786) 776-7170 or info@inkjetters.com.

Ink Jetters reserves the right to refuse returns, exchanges, refunds, or store credit where abuse of this policy, suspected fraud, or excessive return activity is identified.

Eligibility for Returns

Products are eligible for return within thirty (30) days of the delivery date, provided they are in new, unused condition and in their original unopened packaging. To qualify for a return:

  • A Return Merchandise Authorization (RMA) must be obtained before returning the product.
  • The product must be unopened and unused, with all original packaging, manuals, accessories, and documentation included.
  • The product must not show signs of wear, damage, alteration, or tampering.
  • A copy of the original receipt or proof of purchase must accompany the return.
  • The returned product must be received by our warehouse no later than forty (40) days from the original delivery date.
  • Returns sent without an approved RMA or to an unauthorized address may be refused.

All returned merchandise is subject to inspection upon receipt. Ink Jetters reserves the right to deny a refund, exchange, or store credit if the returned product does not meet these conditions.

Non-Returnable Items and Services

All sales of the following items and services are final and not eligible for return or exchange:

  • Opened or partially used ink, unless confirmed by Ink Jetters to be defective.
  • Opened parts.
  • Electrical components, parts, and circuit boards.
  • Parts that have been exposed to or come into contact with ink.
  • All clearance, closeout, or sale items.
  • Items sold "As-Is".
  • Custom-made products, base-model products modified with additional features or add-ons, or special-order products.
  • Equipment, including but not limited to printers, laminators, heat presses, cutters, and shakers.
  • Technical Support services after such services have been rendered.
  • Any product identified as non-returnable on the product page, invoice, quote, or sales documentation.

Original shipping charges are non-refundable unless the return results from our error or a confirmed defective product. Ink Jetters reserves the right to designate additional products as non-returnable where permitted by law.

Reporting Deadlines

Claims submitted after the applicable deadline may be denied.

Situation Reporting Deadline
Standard returns or exchanges Within 30 days of delivery
Defective products Within 7 days of delivery
Ink-related issues Within 7 days of delivery
Incorrect item received Within 7 days of delivery
Shipping damage Within 24 hours of delivery
Missing items Within 24 hours of delivery

How to Return or Exchange

  1. Contact Customer Service at (786) 776-7170 within thirty (30) days of receiving your order. Returns or exchanges without prior authorization will not be accepted.
  2. Once authorized, securely package the product in its original packaging, including all accessories and documentation.
  3. Ship the package using a traceable shipping method to the address provided by Customer Service.
  4. Retain all tracking information until the return or exchange has been fully processed.

Defective Products

If you believe a product is defective, including ink-related issues, contact us within seven (7) days of delivery. You may be asked to provide photographs, videos, or a detailed description of the issue. If the product is confirmed by Ink Jetters to be defective:

  • Return instructions will be provided.
  • The product will be inspected upon receipt.
  • If confirmed defective due to a manufacturing issue, Ink Jetters may, at its sole discretion, provide a replacement product or issue a refund, including applicable shipping charges.

Shipping Damage

If your order arrives damaged:

  • Request that the delivery driver notes the damage at the time of delivery.
  • Notify Ink Jetters within twenty-four (24) hours of delivery.
  • Retain all original packaging materials.
  • Take photographs of both the damaged product and the packaging.

We will work with the shipping carrier to resolve the issue and may provide a replacement product or issue a refund, as appropriate. Failure to retain the original packaging may limit our ability to process a shipping damage claim.

Incorrect Item Received

If you receive an incorrect item, contact Customer Service within seven (7) days of delivery. We will review our shipping records. If return of the incorrect item is required, a prepaid return shipping label will be provided. No refund or credit will be issued until the incorrect item is received and inspected by our warehouse. Once verified, we may issue a refund or credit for the item and any associated shipping charges. At our discretion, we may ship the correct item before receipt of the incorrect product, but we reserve the right to require payment for the replacement item and shipping until the incorrect product has been returned and inspected. Please retain all packaging materials for possible inspection.

Missing Items

If any item is missing from your order, contact Customer Service within twenty-four (24) hours of delivery. Claims are subject to verification through shipping records, package weight, carrier information, and warehouse documentation. If a claim is verified, we may ship the missing item(s) at no additional cost or issue a refund for the missing merchandise. Please retain all packaging materials for possible inspection.

Gift Returns

To return a gift, contact Customer Service with the original order information. If approved:

  • Refunds for gift returns will be issued as store credit only.
  • Store credit will be provided only to the gift recipient unless otherwise agreed by Ink Jetters.
  • Store credit may be applied toward future purchases made directly from Ink Jetters.
  • Refunds cannot be issued to the original method of payment.
  • Non-Returnable Items and Services remain ineligible for gift returns.

Return Shipping Costs

Customers are responsible for all return shipping costs unless the return is due to a defective product or an error made by us. In such cases, we will provide a prepaid return shipping label. We strongly recommend using a traceable shipping method. Ink Jetters is not responsible for returned packages that are lost or damaged during transit.

Restocking Fees

A fifteen percent (15%) restocking fee will apply to all returns accepted for customer convenience and will be deducted from the refund or credit amount. Restocking fees do not apply to products confirmed by Ink Jetters to be defective or to returns resulting from an error on our part.

Refund Method

Except where expressly provided in these terms or required by applicable law, all approved refunds will be issued as store credit (credit memo). Refunds to the original method of payment will only be considered for:

  1. Products confirmed by Ink Jetters to be defective;
  2. Products damaged during shipment;
  3. Incorrect products shipped by Ink Jetters;
  4. Cancelled orders resulting from inventory shortages or backorders; or
  5. Other circumstances that Ink Jetters determines, in its sole discretion, warrant a refund to the original method of payment.

Ink Jetters reserves the right, to the fullest extent permitted by law, to determine the form of any refund or credit, including issuing store credit in lieu of a refund to the original method of payment.

Store Credit / Credit Memos

Store credit and credit memos may be used immediately upon issue toward future purchases and do not expire. They are non-transferable, have no cash value, and are not redeemable for cash, except where required by law.

Processing Time

Please allow five (5) to seven (7) business days for Ink Jetters to process a return or exchange after the returned product has been received and inspected. Once processed, a confirmation email will be sent with details of the resolution (refund, store credit, credit memo, or replacement product). Please allow an additional five (5) to ten (10) business days from the date the refund is processed for it to appear on your account, depending on your financial institution.

Subscription Services

You may cancel a subscription at any time. Cancellation becomes effective at the end of the current billing period, and you will continue to receive products and/or services through the end of that cycle. Refunds are not provided for subscription fees already billed, except where the subscription includes a product confirmed by Ink Jetters to be defective or where required by applicable law.

Cancellations and Order Changes

To cancel or modify your order, contact us at (786) 776-7170 as soon as possible. We will make reasonable efforts to accommodate your request if the order has not yet been processed or shipped. Once an order has been processed for shipment or has shipped, it cannot be canceled and our standard Return Policy will apply.

If your order is canceled by Ink Jetters (due to pricing errors, payment issues, inventory shortages, or suspected fraud), any payments received will be refunded to the original payment method within five (5) to ten (10) business days, or longer depending on your financial institution.

Contact Us

Ink Jetters Customer Service 12225 SW 128th Street, Unit 106, Miami, Florida 33186 Email: info@inkjetters.com Phone: (786) 776-7170

Our return address will be provided on the approved Return Merchandise Authorization (RMA).