Ink Jetters Terms and Conditions

The Ink Jetters Terms and Conditions is an agreement between you and Ink Jetters (or one of its affiliates) that governs your use of Ink Jetters products and services. Whenever we make changes, we provide a summary of the most notable changes to the current Ink Jetters Services Agreement.

Summary of Arbitration Provisions

The Ink Jetters Services Agreement contains binding arbitration and class action waiver terms that apply to U.S. residents. You and we agree to submit disputes to a neutral arbitrator and not to sue in court in front of a judge or jury, except in small claims court.

These terms (“Terms”) cover the use of those Ink Jetters consumer products, websites, and services provided by Ink Jetters to You (the “Services”). You accept these Terms by signing a contract with Ink Jetters, through your use of the Services, or by continuing to use the Services after being notified of a change to these Terms.

Definitions

"Company," "Ink Jetters," "we," "our," and "us" mean Ink Jetters and its affiliates, as applicable.

"Customer," "you," and "your" mean the individual or entity purchasing or using our Products or Services.

"Products" means all equipment, printers, inks, parts, accessories, consumables, and other goods offered by Ink Jetters.

"Services" means repair services, customer service, technical support, maintenance, consultations, subscriptions, website services, and any other services provided by Ink Jetters.

"Technical Support" means troubleshooting, diagnostic assistance, product guidance, remote assistance, telephone support, email support, onsite service, repair-related assistance, software or firmware assistance (where applicable), and other support services provided by Ink Jetters regarding its Products or Services.

"Store Credit" means credit memos or account credits issued by Ink Jetters that may be applied toward future purchases, subject to these Terms.

"Order" means a request to purchase Products or Services submitted through our website, by telephone, email, or other approved methods.

"Business Day" means Monday through Friday, excluding federal holidays and any day our offices are closed.

I. Your Privacy

Your Privacy. Your privacy is important to us. This Privacy Statement outlines the types of data we collect from you and your devices (“Data”), how we use this Data, and the legal basis for processing your Data. The Privacy Statement also covers how we handle your communications, orders, and any files or information you provide through our services (“Your Content”).

Your Choices. You have choices regarding the technology you use and the data you share. When asked to provide personal data, you may decline. However, many of our products require specific data to deliver services. If you choose not to provide this data, certain features or products may not be available to you. For example, we may need to collect personal data to enter into or fulfill a contract with you. Without this data, we cannot enter into the contract or may need to suspend or cancel related services. If this situation arises, we will notify you accordingly.

How We Use Personal Data. Ink Jetters uses data for the following purposes:

• Providing Services. To deliver our products and support, including sharing data when necessary to provide the requested service or complete transactions;
• Improving and Developing Products. To analyze performance and improve the quality of our products and services;
• Personalization. To tailor our services and provide recommendations based on your usage patterns;
• Advertising and Marketing. To send you promotional offers, target advertising, and present you with relevant deals;
• Business Operations. To manage and operate our business, which includes meeting legal obligations, conducting research, analyzing performance, and developing our workforce; and
• Data Protection. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, and deletion. Our privacy practices comply with applicable data protection laws.

II. Your Content

Ownership of Your Content. Any content you provide, such as reviews, testimonials, or files, remain your property. By submitting content through our services, you grant Ink Jetters a non-exclusive, worldwide, royalty-free license to use, reproduce, and display your content as necessary to provide our services and for marketing purposes.

Responsibility for Content. You are solely responsible for the content you share. When sharing content publicly, you acknowledge that others may use, save, record, reproduce, and share that content. Ensure that you have the necessary rights and permissions for any content you upload or share through our services.

Third-Party Content. We are not responsible for content shared by other users through our services. We reserve the right to remove content that violates our terms or any applicable laws.

III. Code of Conduct

User Conduct. By using our services, you agree to conduct yourself responsibly. You will not:

• Engage in illegal activities, such as attempting to purchase products fraudulently;
• Share or distribute inappropriate, obscene, or defamatory content;
• Attempt to hack, disrupt, or interfere with our services or systems;
• Violate the privacy or intellectual property rights of others;
• Attempt to bypass any security or access controls.

Reporting Misconduct. If you encounter any content or behavior that violates these rules, please report it to our support team for review.

IV. Shipping and Delivery

Shipping Policy

Order Processing Time. Orders are typically processed within one (1) to two (2) business days (Monday through Friday) after payment is received. Orders placed on weekends or public holidays will be processed on the next business day. Processing time may vary during peak seasons or due to high demand, but we strive to maintain transparency and keep you informed of any delays.

Shipping Methods and Carriers. We offer several shipping options, including standard ground, expedited, and next-day delivery. All shipments are made through reputable carriers, such as USPS, UPS, and FedEx, to ensure timely delivery. The available shipping options and estimated delivery times will be displayed at checkout based on your location.

Shipping Costs. Shipping costs are calculated based on the selected shipping method, the weight and dimensions of the package, and the destination address. The applicable shipping fee will be displayed during the checkout process before you finalize your order. Free shipping may be offered on orders that meet certain criteria or promotional thresholds, as specified on our website.

Tracking Your Order. Once your order has been shipped, you will receive an email confirmation containing your tracking number. Please note that tracking updates may take 24-48 hours to appear after shipping.

Estimated Delivery Times

Delivery times vary depending on the shipping method selected and the destination. Below are the typical delivery windows:

• Standard Ground Shipping: three (3) to seven (7) business days.
• Expedited Shipping: two (2) to three (3) business days.
• Next-Day Delivery: one (1) business day, if the order is placed before 12:00 PM EST.

Delivery times are estimates and not guarantees. External factors such as weather conditions, carrier delays, or remote locations may affect delivery times. Ink Jetters is not liable for delays caused by carriers or other factors beyond our control.

Delivery Address Accuracy. It is the customer’s responsibility to provide a complete and accurate delivery address including unit, suite, or apartment numbers if applicable. Please double-check your address during checkout to avoid delays. Ink Jetters is not responsible for packages delivered to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment at your expense.

Shipping Restrictions. We currently ship to addresses within the United States. We do not ship to P.O. Boxes, APO/FPO addresses or international locations. If you require special shipping arrangements, please contact our Customer Service team before placing your order.

Risk of Loss. All items purchased from Ink Jetters are made pursuant to a shipment contract. This means risk of loss transfers to the customer upon delivery to the carrier to the extent permitted by applicable law. If a shipment is marked as delivered but reported missing, Ink Jetters will reasonably assist the customer in working with the carrier to investigate the shipment. If you encounter issues with delivery, such as a missing package, please contact the carrier directly using the tracking number provided.

Damaged or Lost Shipments. If your order arrives damaged, please notify us within seven (7) days of receiving the shipment. Retain the original packaging and take photos of the damage for our records. We will work with you and the shipping carrier to resolve the issue, which may include replacing the item or issuing a refund. In cases of lost shipments, we will assist in filing a claim with the carrier, but we cannot guarantee the outcome of such claims.

Partial Shipments. We may, at our discretion, either ship available items separately or hold your order until all items are available. If your order is shipped in multiple packages, you will receive separate tracking information for each shipment. Additional shipping charges may apply for partial shipments, where permitted and disclosed prior to shipping.

Signature Requirements. Certain high-value orders may require a signature upon delivery. If a signature is required, the carrier will make up to three (3) delivery attempts. If no one is available to sign for the package, the carrier may hold it at a local facility for pickup or return it to us. If your package is returned, we will contact you to arrange reshipment at your expense.

Delivery Delays and Exceptions. While we make every effort to deliver your order within the estimated timeframe, delivery delays may occur due to factors beyond our control, such as severe weather, natural disasters, or unforeseen carrier delays. We are not responsible for such delays. If you experience significant delays, please reach out to our Customer Service team for assistance.

Order Changes or Cancellations. If you need to change or cancel your order after it has been placed, please contact our Customer Service team as soon as possible. We will make every effort to accommodate your request, but if the order has already been processed or shipped, changes or cancellations may not be possible.

Undeliverable Packages. If a package is deemed undeliverable due to incorrect address information, refusal of delivery, or failure to pick up the package from a carrier facility, it will be returned to us. We will contact you to arrange reshipment at your expense. Original shipping fees are non-refundable for undeliverable packages.

V. Returns, Refunds, and Exchanges

Return Policy Overview. At Ink Jetters, customer satisfaction is our priority. If you are not completely satisfied with your purchase you may be eligible for a return or exchange, subject to the conditions outlined below. Please contact our Customer Service team at (786) 776-7170 to initiate a return or exchange. Ink Jetters reserves the right to refuse returns, exchanges, refunds, or store credit where abuse of this policy, suspected fraud, or excessive return activity is identified.

Eligibility for Returns. Products are eligible for return within thirty (30) days of the delivery date, provided they are in new, unused condition and in their original unopened packaging. To qualify for a return, the following conditions must be met:

• A Return Merchandise Authorization (RMA) approval must be obtained before returning the product.
• The product must be unopened and unused, with all original packaging, manuals, accessories and documentation included.
• The product must not show signs of wear, damage, alteration, or tampering.
• A copy of the original receipt or proof of purchase must accompany the return.
• The returned product must be received by the warehouse no later than forty (40) days from the original delivery date.
• Certain items are not eligible for returns. Please review the Non-Returnable Items and Services section below.
• Returns sent without an approved RMA or to an unauthorized address may be refused.

Inspection of Returned Products. All returned merchandise is subject to inspection upon receipt. Ink Jetters reserves the right to deny a refund, exchange, or store credit if the returned product does not satisfy the conditions of this Return Policy.

Non-Returnable Items and Services. All sales of the following items and services are final and not eligible for return or exchange. Ink Jetters also reserves the right to designate additional products as non-returnable where applicable and as permitted by law.

• Opened or partially used ink, unless confirmed by Ink Jetters to be defective.
• Opened parts.
• Electrical components, parts and circuit boards.
• Parts that have been exposed to or come into contact with ink.
• All clearance, closeout, or sale items.
• Items sold “As-Is”.
• Custom-made products, base-model products modified with additional features or add-ons, or special-order products.
• Equipment, including but not limited to printers, laminators, heat presses, cutters, and shakers.
• Technical Support services after such services have been rendered.
• Original shipping charges are non-refundable unless the return results from our error or a confirmed defective product.
• Any product identified as non-returnable on the product page, invoice, quote, or sales documentation.

Return, Exchange, and Reporting Timeframes

The following reporting deadlines apply. Claims submitted after the applicable reporting deadline may be denied.

Situation	Reporting Deadline
Standard returns or exchanges	Within 30 days of delivery
Defective products	Within 7 days of delivery
Ink-related issues	Within 7 days of delivery
Incorrect item received	Within 7 days of delivery
Shipping damage	Within 24 hours of delivery
Missing items	Within 24 hours of delivery

Return and Exchange Process

You are responsible for return shipping costs unless the return is due to a defective product or an error on our part. To initiate a return or request an exchange, please follow these steps:

1. Contact our Customer Service at (786) 776-7170 within thirty (30) days of receiving your order. Note: Returns or Exchanges without prior authorization will not be accepted.
2. Once authorized, securely package the product in its original packaging, including all accessories and documentation.
3. Ship the package using a traceable shipping method to the address provided by our Customer Service.
4. Retain all tracking information until the return or exchange has been fully processed.

Defective Products. If you believe a product is defective, including ink-related issues, please contact us within seven (7) days of delivery. You may be asked to provide photographs, videos, or a detailed description of the issue to assist in evaluating the issue and determining the appropriate resolution. If the product is confirmed by Ink Jetters to be defective:

• Return instructions will be provided.
• The product will be inspected upon receipt.
• If confirmed by Ink Jetters to be defective due to a manufacturing issue, Ink Jetters may, at its sole discretion, provide a replacement product or issue a refund, including applicable shipping charges.

Shipping Damages. We will work with the shipping carrier to resolve the issue and may provide a replacement product or issue a refund, as appropriate. Failure to retain the original packaging may limit our ability to process a shipping damage claim. If your order arrives damaged:

• Request that the delivery driver notes the damage at the time of delivery.
• Notify Ink Jetters within twenty-four (24) hours of delivery.
• Retain all original packaging materials.
• Take photographs of both the damaged product and packaging.

Incorrect Item Received. If you receive an incorrect item:

• Contact Customer Service team within seven (7) days of delivery.
• We will promptly review our shipping records.
• If return of the incorrect item is required, a prepaid return shipping label will be provided.
• No refund or credit will be issued until the incorrect item is received and inspected by our warehouse.
• Once the item is received and verified, we may issue a refund or credit for the incorrect item and any associated shipping charges.
• At our discretion, we may ship the correct item before receipt of the incorrect product. However, we reserve the right to require payment for the replacement item and applicable shipping charges until the incorrect product has been returned and inspected.
• Please retain all packaging materials for possible inspection.

Missing Items. If any item is missing from your order:

• Contact Customer Service within twenty-four (24) hours of delivery.
• We will promptly review our shipping records. Claims for missing items are subject to verification through shipping records, package weight, carrier information, and warehouse documentation.
• If a missing item claim is verified, we may ship the missing item(s) at no additional cost or issue a refund for the missing merchandise.
• Please retain all packaging materials for possible inspection.

Gift Returns. If you need to return a gift, please contact our Customer Service and provide the original order information. If approved:

• Refunds for gift returns will be issued as store credit only.
• Store credit issued for gift returns will be provided only to the gift recipient unless otherwise agreed by Ink Jetters.
• Store credit may be applied toward future purchase made directly from Ink Jetters.
• Refunds cannot be issued to the original method of payment.
• Non-Returnable Items and Services remain ineligible for gift returns.

Return Shipping Costs. Customers are responsible for all return shipping costs unless the return is due to a defective product or error made by us. In such cases, we will provide a prepaid return shipping label. We strongly recommend using a traceable shipping method. Ink Jetters is not responsible for returned packages that are lost or damaged during transit.

Restocking Fees. A fifteen percent (15%) restocking fee will apply to all returns accepted for customer convenience. The applicable restocking fee will be deducted from the refund or credit amount. Restocking fees do not apply to products confirmed by Ink Jetters to be defective or returns resulting from an error on our part.

Refund Method. Except where expressly provided in these Terms and Conditions or where required by applicable law, all approved refunds will be issued as store credit (also referred to as a credit memo). Refunds to the original method of payment will only be considered for:

• (i) products confirmed by Ink Jetters to be defective;
• (ii) products damaged during shipment;
• (iii) incorrect products shipped by Ink Jetters;
• (iv) cancelled orders resulting from inventory shortages or backorders; or
• (v) other circumstances expressly provided for in these Terms and Conditions or that Ink Jetters determines, in its sole discretion, warrant a refund to the original method of payment.

Approved refunds, where applicable, will generally be processed within five (5) to seven (7) business days after receipt and inspection of the returned product or verification of the qualifying circumstance. Please allow an additional five (5) to ten (10) business days from the date the refund is processed for any approved refund or credit to appear on your account, depending on your financial institution or payment provider.

Ink Jetters reserves the right, to the fullest extent permitted by applicable law, to determine the form of any refund or credit, including the issuance of store credit or a credit memo in lieu of a refund to the original method of payment, except where these Terms and Conditions expressly provide otherwise. No provision of these Terms and Conditions shall require the issuance of cash or a refund to the original method of payment except where required by applicable law or where Ink Jetters expressly elects to do so.

Refunds for Subscription Services. If you purchase a subscription service (e.g., regular ink deliveries, preventive maintenance, technical support), you may cancel your subscription at any time. Cancellation becomes effective at the end of the current billing period unless otherwise required by law. Upon cancellation, you will continue to receive products and/or services through the end of the current billing cycle. Refunds are not provided for subscription fees already billed, except where the subscription includes a product confirmed by Ink Jetters to be defective or where otherwise required by applicable law.

Store Credit / Credit Memos. In lieu of refunds to the original form of payment, we issue store credit or a credit memo. Store credit and credit memos may be used immediately upon issue toward future purchases and do not expire. They are non-transferable, have no cash value, and are not redeemable for cash, except where required by law.

Processing Time. Please allow five (5) to seven (7) business days for Ink Jetters to process a return or exchange after the returned product has been received and inspected. Once the return or exchange has been processed, a confirmation email will be sent with details regarding the applicable resolution, including refund as expressed in these Terms and Conditions, store credit, credit memo, or replacement product, as applicable. If this is a time-sensitive matter, please contact Customer Service at (786) 776-7170.

Cancellations and Order Changes. If you need to cancel or modify your order, please contact us at (786) 776-7170 as soon as possible. We will make reasonable efforts to accommodate cancellation or modification request if the order has not yet been processed or shipped. Once an order has been processed for shipment or has shipped, it cannot be canceled, and our standard Return Policy will apply.

Contact Information for Returns and Refunds. If you have any questions about our return, refund, or exchange process, or if you need additional assistance, please contact our Customer Service team at:

Email: info@inkjetters.com
Phone: (786) 776-7170

Our return address will be provided on the approved Return Merchandise Authorization (RMA).

VI. Estimates, Payments, and Orders

Estimates and Price Inquiries. When you request a price inquiry, our Customer Service team may provide an estimate via email. Estimates are provided for informational purposes only and do not constitute an order confirmation or acceptance.

Estimate Validity. Estimates remain valid until the earliest of: (a) the last day of the month in which the estimate was issued; (b) the expiration of any promotional period identified in the estimate; or (c) the date on which the quoted products or services are no longer available (while supplies last).

Estimate Approval. All estimates require your explicit approval before any purchase or service is processed. If you wish to proceed, you must:

1. Reply to the estimate email with the word “Approved.” By submitting your approval, you acknowledge that you have reviewed and agree to the details outlined in the estimate, including any associated costs, and you acknowledge and agree to the terms of this Purchase Policy as they apply to the transaction.
2. Once your approval is received, we will issue an invoice with a secure payment link. Your approval does not constitute our acceptance of the order. An order is accepted only after payment has been successfully received and confirmed. Upon payment confirmation, your order will be processed and/or your technical support appointment will be scheduled, as applicable.

Order Placement and Acceptance

Order Process. When placing an order on our website, by email, or by telephone, you will receive an automated order confirmation. This confirmation acknowledges receipt of your order but does not guarantee acceptance. All orders are subject to verification, product availability, and payment authorization. We reserve the right, in our sole discretion and to the fullest extent permitted by law, to refuse, limit, cancel, or reject any order. We may also refuse or cancel orders that violate these Terms or appear to be placed by resellers or unauthorized distributors.

Order Changes or Cancellations. You may request changes or cancellations only within a limited timeframe before the order enters fulfillment, processing or shipment preparation. Once an order has been processed for shipment or has already shipped, it can no longer be changed or canceled and will instead be subject to our standard returns policy. To request a modification or cancellation, please contact Customer Service as soon as possible.

Payment Methods

Accepted Payment Methods. We accept the following payment methods:

• Credit and debit cards (Visa, MasterCard, American Express, Discover)
• Bank transfers (available only for approved business accounts)
• Ink Jetters gift cards and store credit

Payment Security. All online payments are processed through secure third-party payment gateways that encrypt your information. We do not store your full credit card details on our servers.

Pricing Accuracy. Prices listed on our website are accurate to the best of our knowledge. However, pricing errors may occasionally occur. If a pricing error is discovered after an order has been placed, we reserve the right to cancel any order affected by a pricing error or notify you of the corrected price before processing the order. If you choose to proceed with your order at the corrected price, we will adjust the order total after notifying you and bill you for the difference. Your order will be processed and shipped only after we have confirmed receipt of the additional payment. If you choose not to proceed at the corrected price, your order will be canceled, and any payment received will be refunded in full.

Taxes and Fees. Applicable taxes will be calculated based on your shipping destination and added to your order total at checkout. You are responsible for any customs duties, import taxes, brokerage fees, or similar governmental charges applicable to goods imported for you, including any local taxes or fees imposed by the destination country or jurisdiction.

Price Adjustments. If you notice a price drop within seven (7) days of your purchase, contact Customer Service, and we may issue a price adjustment credit memo at our discretion, only for identical items purchased directly from Ink Jetters. Price adjustments do not apply to promotional pricing, clearance items, bundle offers, limited-time sales, or pricing errors.

Promotions and Discounts

Discount Codes. Promotional discount codes must be entered at checkout to apply. Discount codes cannot be applied retroactively to completed orders or combined with other promotions unless stated otherwise.

Limited-Time Offers. All promotions and discounts are subject to availability and valid only during the promotional period.

Order Confirmation and Invoice

Order Confirmation. Once your order is accepted, you will receive an email confirmation with your order details and invoice. Please review the information carefully and contact us immediately if any corrections are needed.

Invoice Requests. For business customers, invoices can be provided upon request. Contact our Customer Service team to request an invoice.

Subscription Services and Recurring Payments

Subscription Services. If you enroll in subscription services you authorize us to charge your payment method at regular intervals, as specified in your subscription plan.

Managing Subscriptions. You can request modification or cancellation of your subscription at any time. Changes will generally take effect beginning with the next billing cycle unless otherwise stated. You will continue to receive products and/or services through the end of the current billing cycle. No refunds will be issued for payments already processed unless the product is defective.

Payment Failures. If a subscription payment fails, you will receive a notification. We may attempt to reprocess the payment. If the payment remains unpaid, your subscription may be suspended or canceled.

Pre-Orders and Backorders

Pre-Orders. If an item is listed as a pre-order, your payment method will be charged at the time of order placement. The estimated shipping date will be provided at checkout. Estimated shipping dates are estimates only and are not guaranteed.

Backorders. If an item is temporarily out of stock, you may place a backorder. We will notify you of the estimated restock date and ship the item as soon as it becomes available. Your payment will be processed at the time of order placement.

Payment Authorization and Fraud Prevention

Authorization Holds. When placing an order, a temporary authorization hold may be placed on your payment method to ensure funds are available. This hold will be released once the payment is finalized.

Fraud Detection. To protect against fraud, we may perform additional identity verification or request further information before processing your order. Orders flagged as suspicious may be canceled, and we reserve the right to block, suspend, or terminate accounts engaged in actual or suspected fraudulent activity, abuse, or misuse of our services.

Order Status and Tracking

Order Status. You can track the status of your order through your account dashboard. Updates will be provided at key points, such as when your order is processed and shipped.

Tracking Information. Once your order ships, we will email you tracking information. You can also find the tracking link in your account under Order History or listed on your emailed invoice.

Failed or Delayed Payments

Failed Payments. If a payment attempt fails, you will be notified immediately. You must update your payment information or use a different payment method to complete your purchase.

Order Holds for Payment Issues. If payment is not received within a specified period, your order may be placed on hold or canceled. We will contact you if payment issues arise.

Gift Cards and Store Credit

Using Gift Cards and Store Credit. Ink Jetters gift cards and store credit can be used to purchase products. These cannot be redeemed for cash or transferred to another account.

Expiration and Restrictions. Gift cards and store credit do not expire except where permitted by applicable law or expressly stated at issuance. They may not be used to purchase additional gift cards.

Disputes and Chargebacks

Payment Disputes. If you believe there is an issue with your payment or order, please contact Customer Service immediately. We will work with you to resolve the issue.

Chargebacks. Initiating a chargeback before giving us a reasonable opportunity to resolve the issue may result in account suspension or restriction. We reserve the right to dispute chargebacks and provide evidence to the payment processor. We may also pursue recovery of the chargeback amount and all applicable fees through appropriate legal or collection channels.

Abandoned Orders

Incomplete Orders. If an order remains incomplete (e.g., unpaid or abandoned at checkout), we reserve the right to cancel it without notice. Items in your cart are not reserved until the order is completed and payment is confirmed.

Order Limits and Resale Policy

Order Limits. We reserve the right to limit the quantity of products purchased per order or per customer to ensure fair availability for all customers.

Resale of Products. Products purchased from Ink Jetters are intended for the purchaser's own use and may not be resold, distributed, or commercially transferred without prior written authorization from Ink Jetters. Bulk purchases for resale purposes require approval from our sales team.

Delayed or Canceled Orders

Order Delays. In rare cases, orders may be delayed due to inventory issues, carrier delays, or unforeseen events. We will notify you promptly if your order is affected.

Order Cancellations. We reserve the right to cancel orders due to pricing errors, payment issues, or suspected fraud. In such cases, you will be notified, and a refund will be issued if applicable.

Refund Policy for Canceled Orders

Refunds for Canceled Orders. If your order is canceled by us, any payments received will be refunded to the original payment method. Refund processing times vary depending on your financial institution and may take five (5) to ten (10) business days, or longer in some cases.

VII. Warranty Policy

Standard Product Warranty

Warranty Coverage. Ink Jetters products are covered by a thirty (30) day limited warranty against defects in materials and workmanship. This warranty begins from the original date of purchase and applies to the original purchaser only. Proof of purchase is required to validate any warranty claims. Shipping costs associated with warranty claims are the responsibility of the customer. Customers are responsible for shipping the product to Ink Jetters for inspection or repair and for return shipping of repaired or replacement products unless otherwise stated in writing.

What Ink Jetters Product Warranty Covers:

• Manufacturing defects.
• Defects in materials or workmanship that affect product performance.
• Ink cartridges that are defective upon initial installation or fail due to manufacturing defects.

Exclusions and Voiding of Warranty

Exclusions. What Ink Jetters Warranty Does Not Cover:

• Normal wear and tear or cosmetic damage.
• Misuse, improper handling, or failure to follow usage instructions.
• Damage caused by unauthorized repairs or modifications.
• Products used with incompatible equipment or outside their intended purpose.
• Damage caused by power surges, accidents, fire, or environmental factors (e.g., water damage).
• Ink depletion, improper storage, contamination, or use outside recommended conditions.
• Products not manufactured by Ink Jetters are excluded from this warranty and are subject solely to the applicable manufacturer's warranty.

Voided Warranty. The warranty is void if the product has been altered, improperly maintained, or used outside its intended environment. Using third-party ink with Ink Jetters printers will void the warranty.

Unauthorized Repairs. Repairs made by anyone other than an authorized Ink Jetters Technician will void the warranty.

Disclaimer of Warranties

Except as expressly provided in our warranty terms, all products and services are provided “as-is” and “as-available” basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Warranty Claim Process

How to File a Warranty Claim:

1. Contact our Customer Service team at info@inkjetters.com or call Customer Service at 786-776-7170 to initiate a claim.
2. Provide proof of purchase, the product serial number (if applicable), and a description of the issue.
3. Our team may request photos or diagnostic reports to verify the issue.
4. If your product qualifies for warranty service, we will provide instructions on returning the defective product.
5. Return the product to us in its original packaging or suitable protective packaging to avoid damage during transit.

Inspection and Resolution Timeframe. We aim to process warranty claims within seven (7) to ten (10) business days from receipt of the defective product.

Warranty Repair and Replacement Options

Repair Services. If a product is found to be defective and eligible for repair, we will repair it at no cost to you.

Replacement Products. If repair is not feasible, we will provide a replacement for the same model. If the original product is discontinued, we may provide a comparable model.

Remedy. If neither repair nor replacement is possible, we may issue a Store Credit or Credit Memo. Credits will be issued based on the original purchase price, at Ink Jetters' discretion.

Limitations of Warranty Liability

Ink Jetters’ liability under this warranty is limited to repair, replacement, or issuance of store credit or account credit, at Ink Jetters’ discretion. We are not liable for any incidental or consequential damages, including but not limited to loss of data, downtime, or business interruptions.

Extended Warranty (Optional)

Availability. Extended warranties may be available for purchase at the time of checkout or within thirty (30) days of purchase and before the standard warranty expires. These warranties extend coverage for up to an additional one-year beyond the standard warranty period and cover the same issues as the standard warranty but offer longer protection. Extended warranties cover eligible product defects only. Unless specifically stated in writing, extended warranties do not include labor charges, shipping costs, preventive maintenance, consumables, or accidental damage.

Warranty Transferability

Non-Transferable Warranty. Warranty coverage applies only to the original purchaser and cannot be transferred to a third party unless explicitly stated otherwise.

Third-Party Products

Third-Party Products Warranty. Products not manufactured by Ink Jetters are governed solely by the applicable manufacturer's warranty terms, conditions, and coverage. Any defects, performance issues, or warranty claims relating to such products must be submitted in accordance with the manufacturer's warranty policies. Upon the manufacturer's approval of a valid warranty claim, Ink Jetters may assist in facilitating warranty service to the extent permitted under the manufacturer's warranty.

No Liability for Third-Party Products. Ink Jetters assumes no liability for defects, performance issues, or warranty obligations relating to third-party products.

Sole Remedy Clause. The remedies provided under this warranty are the customer’s sole and exclusive remedies for any covered defect.

Governing Law. This Limited Warranty is governed by Section X (Governing Law and Dispute Resolution) of these Terms.

VIII. Repair Services

Out-of-Warranty Repairs

Repair Service Availability. We offer repair services for products no longer covered by warranty. Repairs performed on products that are no longer covered under warranty do not reinstate, extend, or renew the original Limited Warranty unless expressly stated in writing by us. Contact our Customer Service Team for a quote and details on out-of-warranty repair services. Repairs may be declined if parts are unavailable, the product is obsolete, or the damage is beyond economical repair.

Repair Parts. Replacement parts used during repairs may be new, remanufactured, refurbished, or functionally equivalent replacement parts, provided they are of equal or greater functionality and performance.

Repair Costs. Out-of-warranty repairs are subject to applicable diagnostic, dispatch, labor, technical support, travel, and service fees, which may vary based on distance, scheduling, product type, labor required, and the nature of the repair. Payment in full of the approved repair estimate is required before repair work begins. If additional repairs are identified during inspection and approved by you, payment in full for the additional approved charges is required before the repaired product will be returned or made available for pickup.

Replacement Parts Cost. You are responsible for the cost of any replacement parts required for the repair of a damaged product.

Repair or Replacement Shipping Costs. You are responsible for shipping costs to and from the repair center. You are also responsible for shipping costs to send defective items to and from our facility for inspection or repair. You are responsible for all shipping costs associated with replacement products, including vendor shipping costs and the cost of having the replacement item shipped to you.

Shipping Responsibility. You are responsible for securely packaging the equipment for shipment and for obtaining any desired shipping insurance. Risk of loss or damage during shipment remains with the shipping carrier. We are not responsible for loss or damage occurring during transit, including damage resulting from inadequate packaging or carrier handling.

Inspection and Repair Estimate. All repair estimates are based on the information provided by the customer and are subject to inspection of the product. If additional issues are discovered during inspection that increase the cost of repair, we will notify you and obtain your approval before performing any additional work.

Diagnostic and No-Repair Charges. If you decline a recommended repair after inspection, you remain responsible for all applicable diagnostic, inspection, return shipping, and handling charges. We reserve the right to charge a minimum two-hour Technical Support Service charge at our then-current hourly rate.

Customer Data. We are not responsible for the loss of customer data, software, firmware, print settings, configurations, licenses, calibration files, profiles, or other information stored on the product. You are responsible for backing up any data or settings before submitting a product for service.

Pre-Existing Condition. We are not responsible for repairing defects or damage unrelated to the requested repair service. We may identify additional issues during inspection and will notify you if further repairs are recommended.

Unclaimed Property. Repaired products that remain unclaimed for more than ninety (90) days after we notify you that the repair has been completed may incur reasonable storage fees. Products remaining unclaimed after such period may be deemed abandoned and may be sold, recycled, or otherwise disposed of in accordance with applicable Florida law.

Limitation on Repair Outcome

No Repair Warranty. Unless otherwise required by applicable law or expressly provided in writing by us, out-of-warranty repairs are performed without any additional warranty.

No Guarantee of Repair. We will use commercially reasonable efforts to diagnose and repair your product. However, we do not guarantee that every product can be successfully repaired, restored to its original condition or performance, or that all defects or issues can be identified or corrected. You remain responsible for all approved diagnostic, inspection, labor, parts, and repair charges incurred in performing the agreed-upon services, regardless of whether the repair fully resolves all issues or restores the product to its original functionality.

Repair and Replacement Timeframe

Processing Time. We strive to repair or replace products within seven (7) to fourteen (14) business days after receiving the defective item. This timeframe is an estimate only and is not guaranteed. Delays may occur due to parts availability, shipping delays, manufacturer supply issues, or circumstances beyond our reasonable control.

Expedited Service. For urgent repairs or replacements, expedited service may be available for an additional fee.

Preventive Maintenance and Product Care Tips

Printer Maintenance. To ensure optimal printer performance, the operator is responsible for performing daily cleaning maintenance and use only recommended ink. Replace preventive maintenance parts annually or semi-annually as required per the manufacturer’s guidelines.

Storage Guidelines. Store ink in a cool, dry place away from direct sunlight to prevent damage. Avoid storing cartridges in extreme temperatures.

Use Before Expiration. Check the expiration date on ink and use it before the recommended expiration date to prevent print quality issues.

IX. Limitation of Liability

General Limitation of Liability

To the fullest extent permitted by applicable law, Ink Jetters, its affiliates, officers, employees, agents, suppliers, and partners are not liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from or related to:

• The use of or inability to use our products or services.
• Delays, interruptions, errors, or disruptions in our products or website.
• The performance or non-performance of third-party products or services sold through our website.
• Damage to or loss of data, business profits, or goodwill, even if advised of the possibility of such damages.

Monetary Limit of Liability

Ink Jetters’ total aggregate liability for any claim, regardless of the legal theory (including breach of contract, warranty, negligence, strict liability, or otherwise), is limited to the amount paid by the customer for the product or service that gave rise to the claim. If the claim does not relate to a specific product or service, our liability is capped at $100 USD.

Liability Exclusions

We are not responsible for:

• Loss or damage caused by third-party shipping carriers once the product has been transferred to them.
• Misuse, improper handling, or unauthorized alterations of our products.
• Damage caused by third-party inks, third-party parts, accessories, or technicians not employed by Ink Jetters.
• Damage resulting from failure to perform required preventive maintenance or from the use of non-approved consumables.
• Data loss or printing errors resulting from misuse, improper printer maintenance, or software malfunctions.
• Incidents beyond our control, such as force majeure events (natural disasters, epidemics, unstable electrical service, power surges, voltage fluctuations, electrical spikes, improper grounding, or other external electrical conditions, labor disputes, accidents, government actions, etc.).

Use of Third-Party Products and Services

Third-Party Products. Ink Jetters is not liable for defects, damages, or performance issues associated with products manufactured by third parties (e.g., printers not branded by Ink Jetters). We make no independent warranty regarding products manufactured by third parties beyond any warranty provided by the original manufacturer. Links to Third-Party Sites: Any links to external websites are provided for your convenience only. We do not endorse or assume liability for the content or actions of these external sites.

No Liability for Business Losses

Ink Jetters products and services are intended primarily for personal, home-office, and small-business use. We are not liable for losses related to business operations, including but not limited to:

• Loss of profits or revenue.
• Loss of business opportunities or contracts.
• Downtime, interruption, or malfunction of printing equipment.

Customer Responsibility for Backups

Customers are responsible for maintaining backups of their data, software, firmware, printer configurations, ICC profiles, calibration files, documents, digital documents, and digital content. Ink Jetters will not be liable for any loss of data or content resulting from hardware or software failure, printing errors or defects.

Indemnification Clause

You agree to indemnify and hold Ink Jetters harmless from any claims, damages, liabilities, costs, or expenses (including attorneys’ fees and costs) arising from your use of our products, your violation of these Terms, or your infringement of any third-party rights.

Limitation for Electronic Services

By using our Services, you consent to receive communications electronically, including invoices, notices, agreements, order confirmations, warranty information, and other communications. Ink Jetters shall not be responsible for:

• Website downtime or technical issues preventing order placement or access to our services, viruses, denial-of-service attacks, internet outages, cloud provider failures.
• Errors in digital downloads, tracking information, or email communications due to technical malfunctions or incorrect user input.
• Unauthorized access or security breaches resulting from customer negligence (e.g., weak passwords, sharing of account credentials).

Jurisdictional Limitations on Liability

In some jurisdictions, limitations on liability for incidental or consequential damages may not be allowed. In such cases, the liability of Ink Jetters will be limited to the fullest extent permitted by law.

Force Majeure Clause

Ink Jetters is not responsible for delays or non-performance caused by events beyond our reasonable control, including but not limited to:

• Natural disasters (e.g., floods, earthquakes);
• Government actions or regulations;
• Strikes, labor disputes, or shipping disruptions;
• Supplier shortages;
• Transportation delays;
• Utility Failures, telecommunication outages;
• Acts of terrorism, cyberattacks, or other unforeseen emergencies; and
• Pandemic, endemic or health-related government shutdowns.

Dispute Resolution and Limitation of Claims

Any disputes arising out of or related to these Terms are governed by Florida law and will be subject to the arbitration clause provided elsewhere in these Terms. Claims or disputes must be brought within one (1) year from the date the cause of action occurred; otherwise, they are permanently barred.

Non-Waiver of Rights

No failure or delay by Ink Jetters to enforce any right or remedy under these Terms will constitute a waiver of such right or remedy.

Intellectual Property

All trademarks, trade names, service marks, logos, graphics, photographs, manuals, catalogs, software, website content, videos, product descriptions, text, designs, copyrights and intellectual property are owned by Ink Jetters or its licensors, may not be copied, reproduced, modified, distributed, or used without prior written permission, and are protected by applicable intellectual property laws.

X. Governing Law and Dispute Resolution

Governing Law. These terms and conditions are governed by the laws of the State of Florida, without regard to its conflict of laws principles. Any disputes will be resolved under the jurisdiction of the courts located in Florida.

Arbitration. We hope to resolve any disputes directly with you. If we cannot, both you and Ink Jetters agree to resolve any claims through binding individual arbitration rather than in court. You and Ink Jetters agree to waive any right to sue in court in front of a judge or jury and instead proceed before a neutral arbitrator. This includes disputes related to the terms, pricing, use of our services, or any other claim, under any legal theory, except disputes related to the enforcement or validity of intellectual property rights.

Arbitration Procedures. The American Arbitration Association (AAA) will conduct the arbitration under its rules. For claims of $25,000 or less, arbitration will be conducted solely based on documents submitted to the arbitrator, telephonically, or through video conference. The arbitration will take place in Florida.

Class Action Waiver. You agree that any disputes will be resolved on an individual basis, and not as a class, consolidated, or representative action. You and Ink Jetters agree that the arbitrator may only award relief (including monetary, injunctive, and declaratory relief) on an individual basis.

XI. Environmental Responsibility

Recycling and Disposal. We encourage customers to recycle and dispose of used ink cartridges, ink waste, rags, swabs, printers, and other related materials in accordance with all applicable federal, state, and local laws and regulations. Customers are responsible for the proper handling and disposal of hazardous waste. Upon request, Ink Jetters may provide contact information for disposal services available.

Green Initiatives. Ink Jetters is committed to environmentally friendly practices, such as using eco-friendly packaging and providing customers with information regarding disposal resources available in Florida.

XII. Miscellaneous

Entire Agreement. These Terms represent the entire agreement between you and Ink Jetters regarding the use of our services and supersede any prior agreements or communications.

Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.

Assignment. You may not transfer or assign your rights or obligations under these Terms without our written consent. Ink Jetters may transfer or assign these Terms without restriction.

XIII. Notices and Complaints

Contacting Us. If you have any concerns or complaints regarding our services or products, you may reach out to us via the contact information provided on our website. We will do our best to address your concerns promptly.

Ink Jetters Customer Service
Address: 12225 SW 128th Street, Unit 106, Miami, Florida 33186
Email: info@inkjetters.com
Phone: (786) 776-7170